Cancelation Policies


Cancelation Policies for Teleconferences/Webinars:


Cancellations/Refunds:

Cancellations received more than 14 business days prior to program will receive a full refund. Cancellations received 7 - 13 business days prior to the program will receive a refund of 75% of the registration fee, cancellations received 4 - 6 business days prior to the program will receive a refund of 50% of registration fee. Cancellations after this time/date will be charged the full registration fee. No refund is available for webinars/teleconference after the call in instructions and/or handouts have been distributed (regardless of date of cancellation).Facilities that are unable to participate can receive a copy of the recorded presentation on CD. No CEUs are available.

All cancellations must be made in writing and may be emailed to kchapman@ohca.org or FAXed to the OHCA office at 614/436-0939 to Kathy Chapman, Director of Educational Services. Refunds if applicable will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.



Cancellation Policies for Seminars, Conferences, Management Courses:


Cancellations/Refunds:

If a registrant cannot attend, an alternate registrant may attend in his/her place. Cancellations received more than 14 business days prior to program will receive a full refund. Cancellations received 7 - 13 business days prior to the program will receive a refund of 75% of the registration fee, cancellations received 4 - 6 business days prior to the program will receive a refund of 50% of registration fee. Cancellations after this time/date will be charged the full registration fee. All cancellations must be made in writing and may be emailed to kchapman@ohca.org or FAXed to the OHCA office at 614/436-0939 to Kathy Chapman, Education Director. Refunds if applicable will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.

Survey/Facility Related Disaster:

A 50% education voucher could be issued for registration cancellations due to a state survey, or for a facility-related disaster. Facilities meeting these circumstances must send proof of the survey and/or disaster. The voucher cannot be used for dues, goods or services. The voucher can not be used for programs that are not solely sponsored by OHCA, EFOHCA or OCAL. There is no cash value for the voucher therefore should the voucher be used for a program that is less expensive than the voucher amount, no cash refund or voucher for the difference in price will be offered. Likewise, the user agrees to provide payment for any registration fees in excess of the voucher amount. The voucher is valid through the last day of the calendar year in which it was issued.

Inclement Weather/Illness:

There are no refunds available for cancellations due to weather if the seminar itself is not cancelled. In the case of illness, death in the family or other reason, the facility may send another individual to take the place of the current registrant or receive the handout materials; no refund will be issued in these circumstances.



Convention Cancellation/Refund Policies:


Cancellations/Refunds:

If you are not able to attend as originally planned, you may always send a different staff member in your place. Notify the Association of the person that will be taking your place so that our records can be corrected and a new name badge created. Please note that full conference registrations cannot be shared. If you registered for full conference but can only attend one day, you cannot send someone in your place.
I registered for a full conference but was only able to attend one day? Can I get a refund of the difference in registration fee? Should your plans change and you are only able to attend one day of the convention, but you registered as a Full Conference attendee, no refund for the difference in registration fee will be available unless notification is received as outlined below.
I registered for a full conference but was only able to attend one day? Can I send someone else in my place the other dates? No. Full Conference registration cannot be shared.
I registered for one day but now want to attend more than one day? Can I switch my registration to full conference rate? Yes, contact the Association office and we can upgrade you to full conference registration.
Cancellations must be made in writing and may be faxed or mailed to OHCA. Cancellations by phone will not be accepted. Refunds, if applicable, will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.

The following scale shall be used to determine the amount of a refund available.
Cancellation requests received prior to March 23 = 75% refund.
Cancellation requests received March 23 – April 10 = 50% refund.
Cancellation requests received April 11 through the day of the Convention = no refund, you may send a person in your place if you are unable to attend. The person replacing you will need to notify the registration staff of that fact upon registering on site.

Survey/Facility Related Disaster:

A 50% education voucher could be issued for registration cancellations due to a state survey, or for a facility-related disaster. Facilities meeting these circumstances must send proof of the survey and/or disaster. The voucher cannot be used for dues, goods or services. The voucher can not be used for programs that are not solely sponsored by OHCA, EFOHCA, OCAL or OCDD. There is no cash value for the voucher, therefore, should the voucher be used for a program that is less expensive than the voucher amount, no cash refund or voucher for the difference in price will be offered. Likewise, the user agrees to provide payment for any registration fees in excess of the voucher amount. The voucher is valid through the last day of the calendar year in which it was issued.

Inclement Weather/Illness:

There are no refunds available for cancellations due to weather if the convention itself is not cancelled. In the case of illness, death in the family or other reason, the facility may send another individual to take the place of the current registrant or receive the handout materials; no refund will be issued in these circumstances.

Revised 1/13

55 Green Meadows Drive South
Lewis Center, Ohio 43035
Phone: 614.436.4154    Fax: 614.436.0939
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