Cancellation Policies


Cancellation Policies for Webinars/Virtual Programs:


Cancellation/Refunds:

There are no refunds available for webinars or virtual programs once registered. You may email support@seminarweb.com to obtain access to the on-demand version of the program should one be available.

Likewise, registrations cannot be switched to another person. The person originally registered will have access to the on-demand version.

Rev. 7/2020



Cancellation Policies for Seminars, Conferences, Management Courses:


Cancellations/Refunds:

If a registrant cannot attend, an alternate registrant may attend in his/her place. Cancellations received more than 14 business days prior to program will receive a full refund. Cancellations received 7 - 13 business days prior to the program will receive a refund of 75% of the registration fee, cancellations received 4 - 6 business days prior to the program will receive a refund of 50% of registration fee. Cancellations after this time/date will be charged the full registration fee. All cancellations must be made in writing and may be emailed to kchapman@ohca.org or FAXed to the OHCA office at 614/436-0939 to Kathy Chapman, Education Director. Refunds if applicable will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.

Survey/Organization Related Disaster:

A 50% education voucher could be issued for registration cancellations due to a state survey, or for a organization-related disaster. Facilities meeting these circumstances must send proof of the survey and/or disaster. The voucher cannot be used for dues, goods or services. The voucher can not be used for programs that are not solely sponsored by OHCA. There is no cash value for the voucher therefore should the voucher be used for a program that is less expensive than the voucher amount, no cash refund or voucher for the difference in price will be offered. Likewise, the user agrees to provide payment for any registration fees in excess of the voucher amount. The voucher is valid through the last day of the calendar year in which it was issued.

Inclement Weather/Illness:

There are no refunds available for cancellations due to weather if the seminar itself is not cancelled. In the case of illness, death in the family or other reason, the organization may send another individual to take the place of the current registrant or receive the handout materials; no refund will be issued in these circumstances.



Convention Cancellation/Refund Policies:


Registration/Attendee Cancellation Policy

Cancellations must be received in writing by e-mail at OHCA@Showcare.com. Cancellations over the phone will not be accepted. If you do not receive acknowledgment within 2 weeks of sending your cancellation, please call the OHCA Registrar at (514) 380-9366 or (866) 436-4154 to verify receipt.

All refunds will be processed 4-6 weeks after the event regardless of the original payment type.

Full conference attendees that attend only one or two days will not be refunded.

Cancellations will be processed according to the following schedule/scale. Cancellations received by:
  • Date of Registration - 5 weeks prior to first day of Convention: 75% refund of registration/dinner fees paid
  • 5 weeks prior to convention – 3 weeks prior: 50% refund of registration/dinner fees paid
  • 2 weeks, 6 days prior to first day of convention: No refund issued

Substitution Policy/No badge Sharing Policy

If you register and then are unable to attend, you may send someone in your place at no additional charge. Substitutions must be submitted in writing prior to the first day of the Convention. After this date, all substitutions will be processed at on-site registration. Please e-mail OHCA@showcare.com the full name, address, telephone number and e-mail address of the individual who will be replacing you, thereby authorizing the substitution to be made. If the original person has already received their badge in the mail, please follow the same steps when e-mailing OHCA@showcare.com and have the substitute bring the original registrant's badge to hand in at the on-site registration desk. There is no badge sharing of Full Conference badge.

Survey/Facility Related Disaster

A 50% education voucher could be issued for registration cancellations due to a state survey, of for a facility-related disaster. Facilities meetings these circumstances must send proof of the survey and/or disaster to kchapman@ohca.org. There is no cash value of the voucher. The voucher cannot be used for dues, goods or services. The voucher cannot be used for programs that are not solely sponsored by OHCA. The user agrees to provide payment for any registration fees in excess of the voucher amount. The voucher is valid though the last day of the calendar year in which it was issued.

Inclement Weather

There are no refunds available for cancellations due to weather if the convention itself is not cancelled.