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Cancelation Policies
Cancelation Policies for Teleconferences/Webinars:
Cancellations/Refunds:
If a registrant cannot attend, an alternate registrant may attend in his/her place. Cancellations received more than 14 business days prior to program will receive a full refund. Cancellations received 7 - 13 business days prior to the program will receive a refund of 75% of the registration fee, cancellations received 4 - 6 business days prior to the program will receive a refund of 50% of registration fee. Cancellations after this time/date will be charged the full registration fee. Facilities that are unable to participate can receive a copy of the recorded presentation on CD. No CEUs are available.
All cancellations must be made in writing and may be emailed to kchapman@ohca.org or FAXed to the OHCA office at 614/436-0939 to Kathy Chapman, Director of Educational Services. Refunds if applicable will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.
Cancellation Policies for Seminars, Conferences, Management Courses:
Cancellations/Refunds:
If a registrant cannot attend, an alternate registrant may attend in his/her place. Cancellations received more than 14 business days prior to program will receive a full refund. Cancellations received 7 - 13 business days prior to the program will receive a refund of 75% of the registration fee, cancellations received 4 - 6 business days prior to the program will receive a refund of 50% of registration fee. Cancellations after this time/date will be charged the full registration fee. All cancellations must be made in writing and may be emailed to kchapman@ohca.org or FAXed to the OHCA office at 614/436-0939 to Kathy Chapman, Education Director. Refunds if applicable will be issued via check to the company from the OHCA office after the program dates, regardless of original payment type.
Survey/Facility Related Disaster:
A 50% education voucher could be issued for registration cancellations due to a state survey, or for a facility-related disaster. Facilities meeting these circumstances must send proof of the survey and/or disaster. The voucher cannot be used for dues, goods or services. The voucher can not be used for programs that are not solely sponsored by OHCA, EFOHCA or OCAL. There is no cash value for the voucher therefore should the voucher be used for a program that is less expensive than the voucher amount, no cash refund or voucher for the difference in price will be offered. Likewise, the user agrees to provide payment for any registration fees in excess of the voucher amount. The voucher is valid through the last day of the calendar year in which it was issued.
Inclement Weather/Illness:
There are no refunds available for cancellations due to weather if the seminar itself is not cancelled. In the case of illness, death in the family or other reason, the facility may send another individual to take the place of the current registrant or receive the handout materials; no refund will be issued in these circumstances.
Revised 2/08
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